Simply email i nfo districtbrands. Does Hot Tools come with a warranty? If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase please contact us or the retailer where you purchased your Hot Tools from. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty details: For warranty claims you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
I wanted something better than the Conair I had for 2 years that had finally stopped working. I looked around and the staff at Ulta recommended Hot Tools. I loved how it curled, how quicky it heated up, and how easy it was to use. I was happy I spent the extra money. Then after three months of use it just suddenly stopped working. It would heat up all. I had thrown out the receipt. I went back to Ulta they were able to give me partial credit for a new one.
I thought ok, it's just a fluke. So I bought the same 2" barrel hot tool curling iron. Again, I loved it! This time I kept the box just in case. Now, here we are almost one year later but, not quite one year yet, the clamp stops working. Not even 1 year!! I no longer have the box or the receipt.
So I'm out of luck. I had my conair curling iron for 2 years and paid half the price. This one I had to replace twice within a year and a half. I'm disappointed in the product. I've attached a picture of the problem. The ring should stay in the center so it rolls. I would fix it occasionally but, occasionally turned into every other curl.
I use this tool after shampooing to shape and fluff up my shoulder length hair. Also good for touch ups in between or as needed for special evenings. It holds curls well if you put on the hottest setting. The twisting nob thing that adjusts the temperature keeps moving while I'm curling my hair which is annoying.
The metal clip and stand always snags my hair and pulls some off. Otherwise it works as expected. I've used mine for 2 years and moving on to a T3. I've never owned a curling iron that curled my hair, and kept it in, as much as this one. So glad I decided to buy it! I was skeptical from other reviews, but I was blown away! I absolutely love this curling iron! I am glad I read to keep the heat low and try first. I keep mine low and it works great! Just buy it! Great for fine layered hair. The clamp will stick not closing after time and will lose heat within 1 year normally.
I have to buy one annually unfortunately. Haven't had it for more than a couple months, will not get hot enough to curl, even on the highest setting! I will only use Hot Tools curling irons. They're pretty affordable for a professional brand and go on sale quite often , the extension cord is nice and long for when you need to multitask, they heat up very fast and stay hot , and of course give you beautiful curls that will last.
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